Deliveries and returns
Product prices, taxes and delivery costs
The prices indicated on the site are understood to be in Euros, all taxes included, and excluding delivery costs. Prices are firm, without discount, rebate or rebate. These prices may be modified at any time by the publisher. The price applicable to the customer is that in force at the time of the order.
The delivery costs will, in any case, be indicated to the customer before any payment.
In the event of delivery outside the European Union and to Dom-Tom, the user is informed that customs duties and other taxes may be payable. The necessary formalities and the payment of said duties and taxes are not the responsibility of the publisher and will in any case be the responsibility of the user. It is therefore incumbent on the latter to check all this data as well as the possibilities of importing the product with the competent authorities of the country of delivery, before any order on the site.
THE PRODUCTS SOLD REMAIN THE PROPERTY OF THE PUBLISHER UNTIL FULL PAYMENT OF THEIR PRICE, IN ACCORDANCE WITH THIS RETENTION OF OWNERSHIP CLAUSE. THE RISKS ARE TRANSFERRED TO THE CUSTOMER FROM THE DELIVERY OF THE PRODUCTS.
Payment Information
The Internet user can place an order on this site and can pay by credit card, paypal.
Credit card payments are made through secure transactions provided by the service provider: Stripe.
In the context of credit card payments, the publisher of this site has no access to any data relating to the customer's means of payment.
The delivery times defined in the article below only begin to run from the date of effective receipt of payment by the seller, the latter being able to provide proof of this by any means. Failing to receive payment from the customer within eight days of the order, the order will be canceled and the products put back on sale on the site.
Failure to pay any sum due to the publisher on its due date will give rise to the collection of penalties equal to (3) three times the legal interest rate, to which will be added a lump sum indemnity of 40 euros for recovery costs. . These penalties will be due from the day after the due date of the unpaid sums, without prior notice.
Delivery or provision
a) Deadline
Orders are delivered by Laposte, or any carrier designated by the publisher within 5 working days of full receipt of the price corresponding to the order.
Certain products or certain order volumes may nevertheless justify a longer delivery time, this will be expressly mentioned to the user when validating the order.
b) Damage and partial loss
In the event of delivery of a package that is manifestly and visibly damaged, incomplete or containing damaged objects, it is up to the customer to refuse it in order to benefit from the guarantee offered by the carrier. The user must also inform the publisher without delay, so that a new package is prepared for him, then shipped upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply.
Similarly, the user must refuse any incomplete package or containing damaged items. Indeed, in accordance with Article L 133-3 of the Commercial Code, receipt of the items transported extinguishes any action against the carrier for damage or partial loss if within three days, not including public holidays, following that of this receipt, the recipient has not notified the carrier, by registered letter, of his reasoned protest. Failing to carry out this formality, the user cannot be compensated.
In case of loss during the delivery of a parcel by Laposte, or any carrier designated by the publisher, the responsibility of Holly And Joey cannot be engaged, if the company has respected all its commitments concerning the expedition. Once the parcel has been deposited with the carrier, it is the responsibility of the latter.
Customer service and right of withdrawal
a) Customer Service
The customer service of this site is accessible from Monday to Friday from 10 a.m. to 6 p.m. at the following non-surcharged telephone number: 06.46.75.30.77, by e-mail at the following address contact@hollyandjoey.fr or by post at following address: MHAYCE AND CO, 70 avenue victor hugo, 93300 Aubervilliers. In these last two cases, the publisher undertakes to provide an answer within two working days.
b) Right of withdrawal
The consumer has the right to withdraw from this contract without giving any reason within fourteen days (14 days). The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the good or the last good.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (eg letter sent by post, fax or e-mail). In order to facilitate your steps, you can use the model withdrawal form but this is not mandatory.
For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
c) Effects of withdrawal
In the event of a refund request, we will refund all payments received from you, including delivery costs (except for additional costs arising from the fact that you have chosen, where applicable, a method of delivery other than the less expensive method of standard delivery offered) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever date is first.
You must return or return the goods without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw to us. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days.
You will have to bear the direct costs of returning the goods. The cost of returning the item when it, due to its nature, cannot normally be returned by La Poste will be indicated by the publisher prior to the conclusion of the contract.
Your liability is only engaged with regard to the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this property.
d) Return costs
For any return, please start by registering it on our platform: click here
The return costs in the event of an exchange are the responsibility of the customer , and you are free to choose the type of shipment.
The return costs in the event of a refund request are the responsibility of the customer , and you are free to choose the type of shipment.
Return costs in the event of non-satisfaction with the product(s) are the responsibility of the customer , and you are free to choose the type of shipment.
Return costs will be refunded in the following cases:
- The product received has a defect or faulty workmanship
-The product received does not correspond to the product ordered
In all other cases, returns are the responsibility of the customer.
Regarding refunds, we will reimburse you without any additional action on your part (under conditions: products returned new, unworn), within 5 days of the returned product being returned to stock.
To benefit from a return voucher, please send us an email, indicating the reasons for your return.
We will check if you are still within 14 days (from the date of receipt of the package).
If this is the case, you will receive a confirmation email, and all you have to do is return the package to :
MHAYCE AND CO Holly And Joey,
70 avenue Victor-Hugo,
93300 Aubervilliers
Regarding returns of "Error" products, please contact the following address: contact@hollyandjoey.fr; we will generate a return form for you to print and then stick on the package in question.